Reservation Policy

Last Updated: 13.12.2023

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1. Reservation and Confirmation:

   • Reservations can be made online through our website, by phone, or in person at the reception.

   • All reservations are subject to availability and confirmation.
      

2. 50% Payment at Reservation:

   • Payment of 50% of the total amount is required when making the reservation online to secure the room.

   • Payment information will be handled in accordance with our privacy policy.
      

3. Remaining 50% Payment on Arrival:

   • The remaining 50% of the total reservation amount will be paid upon arrival.

   • Additional charges, such as on-site expenses, will be billed at the time of check-out.
      

4. Cancellation Policy:

   • Cancellations must be made in accordance with our cancellation policy.

   • Cancellation charges may apply depending on the cancellation period.
      

5. Check-in/Check-out:

   • Standard check-in time is from 3 PM, and check-out time is at 11 AM.

   • Additional charges may apply for early arrivals or late check-outs, subject to availability.
      

6. Children and Extra Beds:

   • The policy regarding extra beds or the presence of children may vary depending on the type of room booked. Please check details at the time of booking.
      

7. Pets:

   • Pets may be allowed in some rooms, subject to prior agreement and additional charges.
      

8. No Smoking Policy:

   • All our rooms are non-smoking. Cleaning charges will apply in case of non-compliance with this policy.
      

9. Complaints and Issues:

   • Any issues or complaints related to the stay should be reported to the reception as soon as possible to allow for immediate resolution.
      

10. Reservation Modifications:

    • Reservation modifications are subject to availability and may incur additional charges.
       

11. Compliance with Hotel Rules:

    • Guests are required to comply with the hotel rules. Any disruptive behavior may result in immediate termination of the reservation without a refund.