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Cancellation and Refund Policy

Last Updated: 13.12.2023

  1. Reservation Cancellations:

    • Reservations can be canceled with a full refund if the cancellation is made within 48 hours of the reservation, provided that the arrival date is scheduled for 14 days or more in the future.

    • For cancellations made at least 7 days before the arrival date, a refund equivalent to 50% of the total cost of the reservation will be granted.

    • No refund will be issued for cancellations made within the 7 days leading up to the arrival date.
       

  2. No Show:

    • In case of a no-show, the total cost of the reservation will be automatically charged.
       

  3. Reservation Modifications:

    • Changes to reservation dates are allowed based on availability and may incur additional charges.
       

  4. Non-Refundable Payments:

    • Some rates may be designated as "non-refundable," and in such cases, no refund will be issued under any circumstances.

Contact us

Address

Vía San Lorenzo 100115 Parroquia de Tumbabiro, Ecuador

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Schedules

Mon. - Frid.

7 h - 20 h

saturday

7 h - 22 h

sunday

7 h - 22 h

Cancellation and Refund Policy

Confidentiality policy

Reservation policy

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