Cancellation and Refund Policy

Last Updated: 16 January 2026

1. Reservation Confirmation & Deposit

All reservations are confirmed only after receipt of a 50% deposit of the total stay amount.

🔒 This 50% deposit is strictly non-refundable under any circumstances, including but not limited to:

• Cancellation by the guest

• Change of plans

• Visa issues

• Travel delays

• Force majeure or personal reasons

By making the payment, the guest expressly agrees to this policy.

2. Cancellation Policy

• Cancellations made at any time after payment:
  ❌ The 50% deposit is non-refundable.

• If the remaining balance (50%) has already been paid:

  • Cancellations made 7 days or more before arrival:
    → Only the remaining 50% balance may be refunded.

  • Cancellations made less than 7 days before arrival:
    → No refund will be issued.

3. No-Show Policy

In case of a no-show (failure to arrive on the scheduled check-in date without prior written notice):

• 100% of the total reservation amount will be retained

• No refund or date change will be granted

4. Reservation Modifications

• Date changes are subject to availability only

• Any modification may result in:

  • Rate differences

  • Additional charges

• The non-refundable deposit remains non-refundable, even if dates are changed

5. Payment & Fraud Prevention

• The credit card holder must be the same person as the main guest

• We reserve the right to request:

  • Copy of passport or ID

  • Signed confirmation of payment

• Any suspicious or disputed payment will result in immediate cancellation without refund

6. Acceptance of Policy

By proceeding with the payment, the guest confirms that they have read, understood, and accepted this Cancellation and Refund Policy in full.